Privacy Policy

When you contact our silversmith studio, commission a bespoke piece of jewellery, or request a professional resizing or repair, we collect information necessary to fulfill your request. This typically includes your full name, email address, telephone number, and specific details regarding your jewellery project.

We only collect data that is directly provided by you through our online forms, via email correspondence, or in person when you visit the studio. We do not use automated data scraping or third-party data brokers.

The information we gather is used strictly for operational and communication purposes relating to our jewellery services. Specifically, we use your data to:

• Provide accurate estimates and timelines for repairs and bespoke commissions.
• Contact you regarding the status of your jewellery while it is in our care.
• Process invoices and maintain secure operational records.
• Respond effectively to your enquiries and arrange studio visits.

We treat all client details and information regarding valuable jewellery pieces with strict confidentiality. Your personal information is stored securely and is only accessible to authorised studio personnel who require it to complete your service.

We do not sell, trade, or rent your personal identification information to others. We may share necessary details with trusted third-party service providers (such as secure payment processors or insured shipping couriers) solely for the purpose of completing your transaction or delivering your finished pieces.

You hold the right to request access to the personal data we hold about you. You may also request that we update incorrect information or permanently delete your records from our systems, provided there is no outstanding legal or financial obligation requiring us to retain it.

To exercise any of these rights, please contact us using the details provided in the section below. We will respond to all standard requests promptly and transparently.